INTRODUCTION

This video is an orientation and introduction for newly hired delivery drivers in the FedEx Ground network. It outlines the responsibilities of the drivers, emphasizing the importance of ethical standards, customer satisfaction, and safety. The video introduces the tasks involved, such as performing vehicle inspections, organizing the truck, using hand scanners, adhering to routes, and fulfilling orders accurately. It also stresses the importance of taking pride and ownership in the delivery route.

​

Video Length - 02:02 minutes

BRAND STANDARDS

This video outlines the guidelines and standards for FedEx branded apparel, emphasizing the importance of maintaining a professional appearance that aligns with the FedEx brand identity. It details the types of apparel, including shirts, outerwear, pants, shorts, shoes, and ID badges, designed for comfort and functionality in package pickup and delivery services. The video also underscores the role of attire in creating positive brand impressions and meeting customer expectations.

​

Video Length - 01:54 minutes

PRE-TRIP INSPECTIONS

The video includes guidelines for conducting thorough pre-trip and post-trip vehicle
inspections. It covers essential checks such as safety equipment (fire extinguisher, first
aid kit), under-the-hood components (fluid levels, belts, hoses), and driver’s seat checks (seatbelt, brakes, gauges). It also details exterior vehicle inspections, including tire
conditions, light functionality, and overall vehicle integrity. The training emphasizes the importance of these inspections in ensuring safe and efficient vehicle operation, meeting legal requirements, and preventing on-road issues.

​

Video Length - 03:15 minutes

TRUCK ORGANIZATION

This video covers the essential steps for organizing a delivery truck to ensure efficiency and a stress-free workday. It includes instructions on checking scanner batteries, organizing packages by vision numbers from lowest to highest, and properly arranging large packages in the truck's aisle. The training video emphasizes the importance of correct package placement to save time, reduce effort, and prevent mishaps during delivery. It includes details such as logging into the scanner, handling necessary documentation, and safely departing the terminal.

​

Video Length - 05:20 minutes

Residential Deliveries - Section 1

Section 1 trains on essential procedures for drivers to ensure packages are handled with care, avoiding theft, loss, and damage. Drivers will learn to provide professional service, handle packages gently, and follow specific delivery instructions from customers. The training includes logging into routing applications, using GPS for navigation, and the importance of efficient route planning. Drivers will be trained on proper vehicle safety measures, locating and delivering packages accurately, and the two residential delivery options: Driver Release and Signature Release. Additionally, the training covers taking photo proof of delivery and following specific scanning procedures for each type of package.

​

Video Length - 04:05 minutes

Residential Deliveries - Section 2

Section 2 outlines the process of delivering packages to residential houses and apartment buildings, including those with central mailrooms. It instructs drivers to: Deliver packages to the front door and place them safely. Scan package barcodes and navigate through delivery screens. Set delivery types and select release locations. How to handle alternate delivery options, including lockers and customer interactions. How to
use door tags for non-front door deliveries. How to properly capture and manage delivery photos, including handling restricted areas.

​

​

Video Length - 03:07 minutes

Residential Deliveries - Section 3

Section 3 describes the process for delivering packages to an apartment building without access to individual units. Detailing procedures for delivering packages to the apartment office, central receiving area, or door attendant. Scanning all packages in a single stop.
Setting the appropriate stop type and selecting an indirect delivery option. Entering relevant details and accepting them. Scanning the Status Tag. Collecting and saving a valid signature.

​

Video Length - 01:04 minutes

Residential Deliveries - Adult Signature Deliveries

The Adult Signature Service (ASR) section covers the steps required for delivering packages needing an adult signature. It includes the process for verifying the recipient’s age by scanning their ID, ensuring they are not visibly intoxicated and meet the age requirement (21+ in the U.S. or 19+ in Canada). The training demonstrates taking the package to the door, scanning the package, handling on-screen prompts, verifying ID specifications, scanning the recipient's ID, confirming age, and collecting a valid signature. Also included is what to do if the recipient does not meet the ASR requirements. PPODA process is also covered for leaving door tags when the recipient is not available.

​

Video Length - 03:22 minutes

Residential Deliveries - Indirect Signature Deliveries

Indirect Signature Service (ISR) covers the steps required for delivering packages that need a signature, which can come from various sources: an in-person signature, a Signed Package Status Door Tag, a neighbor’s signature, or a Shipment Release Authorization form. The training demonstrates setting the appropriate stop type, selecting an indirect delivery option, entering relevant details, scanning the Door Tag, and collecting a valid signature. It shows how to record the customer’s first initial and last name, and complete the delivery stop.

​

Video Length - 01:05 minutes

Residential Deliveries - Direct Signature Deliveries

This covers the Direct Signature Service (DSR) process, which requires an in-person signature from someone at the address on the label for delivery.  PPODA process is also covered for leaving door tags when the recipient is not available.

​

Video Length - 02:26 minutes

Residential Deliveries – Unmanifested Packages

The Unmanifested Residential Deliveries training covers handling packages that were not scanned into the work area manifest during truck loading. It includes: Scanning the package barcode. Entering and saving stop details. Selecting the stop type (business or residential). Capturing a delivery photo. Managing photo options and restrictions. Completing the delivery stop process. Visual guides for each step ensure accurate data entry and proper photo documentation, highlighting key features such as address editing, selecting stop types, and using the camera for delivery proof.

​

Video Length - 02:38 minutes

Call Tags

This video covers the process of handling call tags for package pickups. It demonstrates scanning the barcode, entering stop details, and selecting the appropriate pickup action. Users will learn how to add scanned pickups to a list, assign packages, and choose from various call tag actions such as pickup, delivery, or cancellation. The training includes visual aids for each step, from scanning the package to closing the stop, ensuring users can efficiently manage call tags and update package statuses accurately.

​

Video Length - 02:16 minutes

Residential Deliveries – Attempted Deliveries

This video covers what to do if you cannot deliver packages at a stop, focusing on applying status and reason codes. Learn how to scan the package barcode, access the Stop Options menu, and select appropriate status and reason codes. The training includes steps to apply, change, or remove status codes, and details how to document non-delivered packages using a "Service Cross" on the package. This comprehensive guide ensures accurate status reporting and effective package management during delivery attempts.

​

Video Length - 02:42 minutes

Residential Deliveries – Package Comments

This section covers the process of adding comments to a package during delivery. It includes scanning the package barcode, accessing the package information, and using the Add Package Comment prompt. The training shows how to select or type a comment, save it, and view it on the package. It also demonstrates how to edit or remove comments. The steps are illustrated with screen prompts for clear understanding.

​

Video Length - 01:50 minutes

Business Deliveries

Includes the essential aspects of handling business deliveries. It highlights the mandatory requirement of obtaining a signature for all business deliveries and emphasizes the importance of professional and courteous service. The training includes detailed steps on safely parking, locating packages, entering businesses, scanning barcodes, and capturing recipient signatures. It explains how to manage multiple packages, use the scanner for tracking and closing stops, and ensure proper delivery notifications. This comprehensive guide ensures drivers meet customer expectations and maintain the integrity of the delivery process.  PPODA process is also covered for leaving door tags when the recipient is not available.

​

Video Length - 04:50 minutes

Package Pickup Stops

This training section focuses on the importance of package pickups. It emphasizes the need for adherence to time-sensitive pickup windows, professionalism, accurate scanning, and careful handling of packages. Drivers must ensure packages are properly prepared, packed, and labeled, meeting the shipping standards. It also addresses common questions regarding pickup stops.

​

Video Length - 05:32 minutes

End of Day

Describes the steps to end your day using the scanner to complete the close out process.

​

Video Length - 04:01 minutes

Common Delivery Questions

This training covers common delivery questions and how to handle them. It includes guidance on locating recipient addresses, managing packages without barcodes, handling indirect deliveries, and addressing damaged packages. It also provides instructions for dealing with recipient refusals to sign and outlines do's and don'ts for residential delivery driver releases, emphasizing the importance of secure locations and proper status code application.

​

Video Length - 04:06 minutes